Last Updated: January 22, 2026
Koqcak always places your privacy and information security as a top priority and is committed to protecting your personal data in a responsible and transparent manner. This privacy policy aims to explain what types of information we collect, why we collect it, and how this information will be used and managed. In this policy, "Koqcak," "we," or "our" refers to Koqcak.com and its related services.
This policy applies to the collection and use of information involved when you interact with us, including but not limited to: browsing or using our website, making online purchases, participating in activities or promotions, filling out questionnaires or surveys, submitting reviews or feedback, and communicating with us via email or other means. Information generated or provided during these processes will be processed and protected in accordance with this privacy policy.

When you use our website and related services, we may collect different types of information to provide you with a smoother shopping experience, improve website functionality, and optimize service quality. Depending on how you interact with us, the types of information involved may include:
Location Information: We may roughly determine your location through your IP address or device-related information to optimize website content display, language settings, or delivery-related services. The acquisition of this information may be related to your device's location settings.
Device and Technical Information: When you visit the website, we may automatically collect some basic technical information, such as browser type, device model, IP address, and internet service provider. This information helps us ensure that the website runs stably on different devices and environments and continuously improves the overall experience.
Contact Information: When registering an account, placing an order, or interacting with us, you may provide personal contact information, such as your name, email address, phone number, and shipping address, for order processing, communication, and service support.
Payment-Related Information: When making order payments, refunds, or participating in related activities, payment information may be processed. This type of information is mainly used to complete transaction processes and order management.
Communication Records: When you contact us via email or other means, we may save relevant communication content to follow up on your questions, provide support, and continuously improve service quality.
Shopping and Account Records: We will record information related to your shopping, such as order history, purchase records, saved items, or items added to your shopping cart, so that you can more easily manage your account and receive a more personalized experience.
Website Usage and Interaction Information: When you browse our website, we may collect data related to your browsing behavior, such as pages viewed, search history, clicked content, and time spent on the site. This information is typically used to analyze website usage, optimize functionality and layout, and help us better understand user needs.
User-Submitted Content: If you actively submit content on the website, such as comments, feedback, images, or other materials, this information may be collected and used for display, service improvement, or optimizing the user experience.
Basic Statistical Information: In some cases, we may collect some basic statistical information, such as age range or regional information, to better understand the user group structure and continuously improve our products and services.
We only collect information relevant to our services to the necessary extent and are committed to managing and using it in a reasonable and prudent manner.

We may collect information about you through various means, including information you actively provide, information automatically generated when you use the website, and information provided by partners within reasonable limits. The main sources include the following categories:

Information You Actively Provide
When you interact with us, we may obtain relevant information directly from you. For example, when you create an account, place an order or request a return, submit reviews or feedback, participate in activities, fill out forms, save products, communicate with customer service, or subscribe to relevant information, the content you fill out or submit will be collected and used to provide the corresponding services.

Information from Your Device or Browsing Environment
When you browse website pages or view information we send, the system may automatically record some technical data. This information usually comes from your device or browser and is used to analyze access, ensure system stability, and continuously optimize the user experience.

Information from Third Parties
In the process of providing services, we may work with some partners, such as technical support, data analysis, or payment processing service providers. These partners may collect or process necessary information within the scope of their services and, where applicable, provide us with relevant data to help complete order processing, improve service quality, or conduct performance analysis. In addition, in some cases, such as when someone sends goods to your address, your relevant information may also be provided to us by a third party. We will only use such information within reasonable limits and for the purpose of completing the relevant services.

Information Collected Through Automated Technologies
When you visit the website or interact with content we send, the system may automatically collect some usage data through cookies or similar technologies. These technologies are typically used to identify access status, record browsing behavior, analyze usage trends, and improve the overall experience. We may also use these technologies in conjunction with partners who provide data analytics or promotional support to understand website usage or content effectiveness. This data is usually analyzed in aggregate form and may be combined with other information we have collected to better understand user needs and optimize our services.

We may use the information we collect for the following business purposes:

• Order Fulfillment: Fulfilling your orders and other requests (such as returns), including processing payments and delivering packages.
• Advertising: Delivering advertisements through online, email, or other communication channels, including partnerships with internet search engines.
• Understanding You: Analyzing your activity with us (including your interactions with our website, promotions, and email or other communications) and monitoring the effectiveness of our advertising and communications.
• Personalization: Using your preferences and other collected information to personalize our relationship with you, including on our website (e.g., personalized sizing and fit recommendations).
• Product Ratings and Reviews: Publishing product reviews you submit.
• Communication: Communicating with you, including responding to your requests and soliciting your feedback through surveys or other messages.
• Security: Protecting Koqcak and you from fraud, security threats, and other illegal or harmful activities.
• Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government agencies.

We may use aggregated or anonymized information (information that cannot reasonably be used to identify you) for the purposes described in this Privacy Statement. To the extent we retain and use personal information in anonymized form, we will not attempt to re-identify such information except as permitted by law.

To the extent necessary and reasonable, Koqcak may provide some information to collaborating third parties to support the normal operation of the website, order processing, and service optimization. We only share information to the extent necessary to achieve the relevant business purposes and strive to ensure that the information is handled and protected appropriately. Relevant situations mainly include:
Service Providers: We partner with third parties to assist us with many aspects of our e-commerce business, including order fulfillment, advertising, analyzing your interests and activities on our platform, and helping us communicate with our customers. These third parties may provide services related to any of the purposes described in "How We Use Your Information," and we may share any type of information described in "Information We Collect" with them. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties (such as your chosen payment service provider), who will process your information independently according to their own privacy statements.
Marketing Service Providers: We work with third parties to assist us with our business advertising and marketing activities. We may share various types of information described in the "Information We Collect" section with them. We may also receive information collected by these third parties and combine it with the information we have already collected. Other Third Parties: We will disclose your information to government agencies or law enforcement agencies when we believe it is necessary to comply with the law or to protect the users of our website, our website, or the public.
Parties to Business Transactions: If Koqcak merges with or is acquired by another company, or if Koqcak acquires another company, or participates in a corporate reorganization or other change of control, your information may be shared with that business entity.
Other Disclosures: We may disclose your information to other third parties when we have your consent or instruction.

If you wish to exercise your rights, please contact customer service via email to submit your request.
To process your request to access, delete, or correct your personal information, we must verify your identity to ensure that you are the person whose personal information we have collected or their authorized representative. We may ask you to provide information such as your name, home address, email address, phone number, whether you are a Koqcak member, and a description of the items purchased in your most recent order. We will compare the information you provide in the web form or via email to customer service with any information we have to verify your request. We may also contact you to obtain additional information related to your request. The information you provide must match the information we have on file. This measure is intended to help protect your personal information. The information collected through this process will only be used for verification purposes.
Please note that you may authorize an agent to exercise any of the above rights on your behalf by contacting customer service via email or submitting a request through the web form. If you appoint an agent, we will take steps to verify your agent's authorization, and we may require more information to ensure that your and your agent's identities and authorization are properly verified. If you wish to appeal our decision regarding your request, you may do so within 30 days of the date the decision was made. You can send an email to fulfill@koqcak.com. If you submitted your request via a web form, you can simply indicate your wish to appeal the decision within your accessible data rights portal.

We are committed to protecting the personal data we hold and ensuring the security of your information by implementing appropriate technical and organizational measures to prevent unauthorized or unlawful processing and accidental loss, destruction, or damage.
When we use third-party service providers to store data, we enter into appropriate agreements with them to ensure that your personal data is protected. Furthermore, we only allow employees, agents, contractors, and other third parties who need to know your personal information for business purposes to access this information. We also require any third parties who may receive personal data from us to take appropriate security measures. They may only process your personal information according to our instructions and are subject to confidentiality obligations.
Our website may allow you to create an account or provide functionality to create an account on your behalf. You will then be prompted to create a password. You are responsible for maintaining the confidentiality of your password and for any access to or use of your account by others who obtain your password, whether or not such access or use is authorized by you. If your password or account is used without authorization, or if you believe your account has been compromised, please contact us.

Unless otherwise required or permitted by law, or in accordance with our retention policies, which we may update from time to time, we will only retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Statement. Data storage periods may vary depending on the specific circumstances, products, and services. The criteria we use to determine retention periods include, but are not limited to: the length of time personal data is needed to fulfill business purposes (including providing products and services), maintaining relevant transaction and business records, controlling and improving website performance and quality, handling user inquiries or complaints, and troubleshooting; whether the user has consented to a longer retention period; and whether there are specific legal, contractual, or other similar requirements for data retention.

For your convenience, our services may contain links to other websites. Linked websites may have their own privacy policies, and we strongly encourage you to carefully read the privacy policies of any linked websites you visit. We are not responsible for the content of any websites not affiliated with Koqcak, your use of those websites, or their privacy practices.

Our website is not intended for minors under the age of 18. No minor under the age of 18 should provide us with any personal information, including creating a Koqcak account or making purchases. The products we sell are intended for purchase by adults only. We do not knowingly collect any personal information from minors under the age of 18. If we discover that we have collected personal information from a minor under the age of 18, we will make reasonable efforts to delete that information from our records. To request the deletion of personal information related to a minor under the age of 18, please contact us via email.

We may update our privacy practices from time to time. If we make any material changes to our privacy practices, we will update this Privacy Statement and change the last updated date at the top of this page.

If you have any questions, comments, or concerns regarding privacy, please email us at fulfill@koqcak.com.